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Pineaples Bro's

Terms of business and data privacy

TERMS OF BUSINESS

The general terms and conditions of the GR Browery online store are drawn up in accordance with the Consumer Protection Act (ZVPot-UPB1). 
The GR Browery online store is an online store managed by the company GR Browery, production and sale of beverages, Gregor Nemec s.p.
The company is registered in the Business Register of Slovenia on  14. 11. 2022.

 

PRICES OF PRODUCTS

Ordering on the GR Browery website takes place in the Slovenian language via the Internet 24 hours a day and 7 days a week. You can choose and order products available in the product list. All products listed on these pages are available until stocks are sold out and new ones are ordered. All prices are stated in euros.

 

RETURN OF GOODS

Upon receipt, the buyer is obliged to check the goods and immediately report any irregularities or damage to the delivery person or the seller in writing, and then agree with the seller to exchange the goods or refund the purchase price.

When purchasing goods through the online store, the buyer has the right to withdraw from the contract within fourteen (14) days after receiving the goods, in writing to the seller at grbrowery@gmail.com or by regular mail to our address. The buyer is considered to have returned the goods on time if he sends them before the 14-day return period expires.

In the case of withdrawal from the contract, the seller shall return all payments received within 14 days at the latest after receiving the notice of withdrawal from the contract.

The seller may withhold the refund of the received payments until the returned goods are received or until the buyer provides proof that he sent the goods back, unless the seller offers the possibility to collect the returned goods himself.

If the buyer has already received the goods and withdraws from the contract, he must send or deliver the goods undamaged, in the original, undamaged packaging and in an unchanged quantity at his own expense to the seller within fourteen (14) days of the notification of withdrawal from the contract. If the buyer sends the goods, he must ensure that the product is properly protected.

The seller is not obliged to accept the goods if the goods are destroyed, damaged, (partially) lost or their quantity has decreased outside of warranty, unless the goods were in such a condition before receipt and the buyer/recipient immediately informed the seller, delivery person or dealer , from whom he received the goods. A copy of the original invoice must be attached. The non-warranty return of the received goods to the seller within fourteen (14) days of receipt is considered a notice of withdrawal from the contract. The buyer is obliged to bear the costs arising from and due to the return of the purchased item.

If the buyer has notified the provider in accordance with the applicable legal regulations and terms of business that he withdraws from the contract and has returned the received goods within the legal deadline undamaged, in the original packaging and in the same quantity, the seller will return any purchase price already paid to him within 14 days from receiving withdrawal from the contract. The seller can also exchange the item at the buyer's request.

 

REAL ERROR

The buyer has the right to claim an actual product defect when:

- the article does not have the properties necessary for its normal use or for circulation
- the article does not have properties that are necessary for the specific use for which the buyer is buying it, but which the seller was aware of or should have been aware of
- the article does not have properties and features that have been expressly or tacitly agreed or prescribed
– the seller has delivered an item that does not match the sample or model, unless the sample or model was shown only for notification.

The buyer can exercise his rights due to a material defect if he informs the seller about the defect within two (2) months from the day the defect was discovered.

 

COMPLAINTS AND DISPUTES
In case of problems, the customer can contact the GR Browery online store by phone at 031 464 134 or via email at grbrowery@gmail.com. The appeal process is confidential.

The merchant will confirm within five (5) working days that he has received the complaint and within eight (8) days will inform the user (buyer) about the progress of the procedure. The merchant will do his best to resolve any disputes amicably and quickly. If an amicable solution to the dispute is not reached, the court in Ptuj has exclusive local jurisdiction to resolve all disputes between the Merchant and the user (buyer).

For these general terms and conditions and for all disputes between the trader and the user (buyer), Slovenian material and procedural law applies and is used. The provisions of the Code of Obligations, the Act on Electronic Business on the Market, the Act on the Protection of Personal Data and the Act on Consumer Protection apply mutatis mutandis to all relationships and rights and obligations not regulated by these General Terms and Conditions.

The GR Browery online store is aware that the essential feature of consumer disputes is the disproportion between the economic value of the claim and the time and costs required to resolve the dispute, which is also the main obstacle for the consumer not to initiate a dispute before the court. Therefore, we do our best to resolve any disputes amicably.

OUT OF COURT RESOLUTION OF DISPUTES
In accordance with legal norms, the provider does not recognize any provider of out-of-court resolution of consumer disputes as competent to resolve a consumer dispute that the consumer could initiate in accordance with the Act on out-of-court resolution of consumer disputes.

The online store GR Browery, which as a provider of goods and services enables online shopping in the territory of the Republic of Slovenia, publishes on its website an electronic link to the platform for the online resolution of consumer disputes (SRPS). The platform is available to consumers here.
https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=SL

The aforementioned regulation comes from the Act on the Out-of-Court Settlement of Consumer Disputes, Regulation (EU) No. 524/2013 of the European Parliament and of the Council on the online resolution of consumer disputes and the amendment of Regulation (EC) no. 2016/2004 and Directive 2009/22/EC.

 

COPYRIGHT

All articles, shopping guides and image material and product descriptions are the property of their respective authors and may not be reproduced without permission.

The seller is not responsible for spelling, pricing or text errors. We reserve the right to change prices. All product images are symbolic and do not guarantee actual product features.

 

CONTRACT AND CONTRACT ARCHIVING

The contract is concluded when the provider confirms receipt of the order, namely with an email sent to the provided email address. The contract is concluded in the Slovenian language. The concluded contract between the user and the seller and copies of invoices are archived electronically. The user can obtain a copy by email request to:grbrowery@gmail.com.

 

COOKIES

By registering in the GR Browery online store, the user authorizes GR BROWERY, production and sale of beverages, Gregor Nemec s.p., as the manager of the personal data collection, to process all transmitted data and data on the content of purchases in accordance with the Personal Data Protection Act (ZVOP-1 ).

The company GR BROWERY, production and sale of beverages, Gregor Nemec s.p. ensures that the personal data of online store users and all other data collected during the registration process is protected from disclosure and transmission to third parties. All personal data of users is confidential.

In addition to the data entered by the user during registration, the following purchase data is also collected: purchased / ordered product/s, quantity of these products, price of the products, amount of the final purchase value, date and time of purchase.

Purchase data is collected for the purpose of delivering ordered products, issuing invoices and resolving potential complaints. The collection of personal data is necessary for the execution of the purchase contract via the GR Browery online store.

All data can be used for the following purposes: statistical processing, marketing research, sending advertising material, invitations, monitoring customer shopping content, telephone, written or electronic surveys, notification of orders.

By registering, the user also confirms that he is aware of the right to view, copy, copy, supplement, correct, block and delete personal data relating to him, in accordance with the provisions of ZVOP-1.

The user of all personal data is the company GR BROWERY, production and sale of beverages, Gregor Nemec s.p. The data will not be passed on to third parties.

The user himself is also responsible for the protection of personal data by ensuring the security of his username and password.

ABOUT COOKIES

Cookies are nothing new, all website visitors already have many cookies from various websites saved on their computers, tablets, and mobile phones. The only new thing is that with the new legislation (ZEKom-1) there are changes regarding notification or visitors' consent to their use.

WHAT ARE COOKIES?

They are small text files that most websites store in the devices that users use to access the Internet in order to identify the individual devices that users used to access the Internet. Their storage is under the full control of the user's browser - it can limit or disable the storage of cookies as desired. Cookies are not harmful and are always limited in time.

WHY ARE COOKIES NECESSARY?

They are fundamental to providing user-friendly online services. The interaction between the online user and the website is faster and easier with the help of cookies. With their help, the website remembers the individual's preferences and experiences, thus saving time and making website browsing more efficient and friendly.


Some concrete examples of the use of cookies:

  • for a better user experience of the website, we adjust the display of content to visitors based on past visits

  • to save choices when creating a shortlist of devices and offers and comparing them

  • on parts of the website where login is required, we keep you logged in

  • to recognize your device (computer, tablet, mobile phone), which enables the display of content to be adapted to your device

  • to monitor the visit, which enables checking the effectiveness of the display of content and the relevance of advertisements, as well as the constant improvement of websites for the operation of certain services are necessary (e.g. online banks, online stores and other forms of e-commerce, ...)


DISABLE COOKIES

You decide whether to allow cookies to be stored on your device. You can control and change cookie settings in your web browser.
For information about cookie settings, select the web browser you are using:

Google Chrome         Mozilla Firefox        Internet Explorer        Opera               Safari

 

PAYMENT METHODS:

CASH PAYMENT

If you want to pay for your order upon delivery to your address (after collection), please indicate this separately on the order submission form. You pay the amount of the order to the delivery person in cash when he delivers the ordered goods to your address.
Upon delivery and cash on delivery, the courier service charges a cash on delivery fee (1.00 EUR). If you want to avoid the amount of the commission, we recommend that you choose the method of payment by pre-invoice.

In accordance with the terms of business, the buyer undertakes to accept and pay for his order upon delivery. Non-acceptance of the package due to non-payment in accordance with the conditions is not possible. If the buyer is unable to pick up the order due to extraordinary reasons, the courier leaves it in a safe place near the home (which is discussed with the buyer beforehand). In this case, the seller issues an invoice for the purchase and forwards it to the buyer by e-mail, who is obliged to settle it within 3 days of receiving the invoice. If the buyer does not settle the invoice, the purchase price and the resulting costs can be recovered through the courts.

ADVANCE PAYMENT TO TRANSACTION ACCOUNT

If you want to pay for your order via an offer/invoice, please indicate this separately on the order submission form. We will send an offer/proforma invoice to your e-mail as soon as possible. When the payment of the offer/proforma invoice is reflected in our bank account, we process your order to the end and ensure the delivery/collection of the goods.

FINAL DECISIONS

The provider reserves the right to change the general conditions of business at any time, without prior notice.

The provider will notify users of any changes to the general terms and conditions in an appropriate manner. The publication of the general business conditions on the grbrowery.com website is considered a suitable method. It is considered that the user agrees to the change in the general terms of business if he continues to use the portal in question.

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